taxis get a pizza the action

At the end of a night out over the bank holiday I called my favourite taxi company Amber Cars to take me home.  They’re my favourite as they have a fancy computer system that sends you a text to say your taxi is waiting outside (so no hanging around outside the bar trying to avoid … Continue reading taxis get a pizza the action

Vodafone perhaps need to rethink their customer service function…

Ten hours (so far).  That’s how much time it’s taken me to get my mobile upgraded and (almost, kind of) working.  I’ve been bounced around call centres like pass the parcel, I’ve spoken to people in three different countries, I’ve mediated internal arguments between departments and I’ve nearly lost the will to live. It shouldn’t … Continue reading Vodafone perhaps need to rethink their customer service function…