fast good or cheap – Gemma Teed

FYI Mary Portas: great customer service costs money

Posted on 19/01/201127/03/2013 by almostalwaysthinking in brand experience, customer service

I did warn you I wasn’t a big fan of Mary Portas, so I suppose it was inevitable that I would end up muttering darkly at the TV this evening when the first episode of her new series Mary Portas: Secret Shopper aired. pic taken from interview here Mary has a new bee in her … Continue reading FYI Mary Portas: great customer service costs money →

Harder, better, faster, stronger

Posted on 03/01/2010 by almostalwaysthinking in advertising, agencies, clients, economy, Marketing, recession, trends

by gaptone on flickr Harder, Better, Faster, Stronger is my predication for what AgencyLife is going to be like – no, HAS to be like - if the industry is to adapt to the realities of life in 2010. Harder After 2009’s redundancies and cost cutting, there will be less people around to do more … Continue reading Harder, better, faster, stronger →