why overlooking the human side of CRM can end up in a Comcast

My elderly Dad has been in hospital this week for some major surgery so my thoughts in recent days have inevitably been focused on how bad the NHS is at patient/relative communication. But getting specific here wouldn’t win me any friends in the High Dependency Unit so the obvious connected topic is the human side … Continue reading why overlooking the human side of CRM can end up in a Comcast