2020 Vision – thoughts from me and some nice people

Remember I was doing a big presentation pro bono for Traidcraft, the UK’s leading fair trade organisation?  It was to help the Traidcraft board with their 10 year vision and 3 year strategic plan and the rough title was the customer environment – thinking ten years ahead. I put out an SOS for some help … Continue reading 2020 Vision – thoughts from me and some nice people

Come on in, the water’s lovely

I had a meeting with a chap from Digital and one of the gals from the support team this morning.  We got round to wondering why this particular lady was quite happy emailing and googling but hadn't ever bought anything online or downloaded music or set herself up on Facebook or Flickr. It reminded me that not … Continue reading Come on in, the water’s lovely