have O2 made a call that rubbish customer service pays?

I know I go on about consistent brand delivery across all customer touchpoints a lot, but below are some edited highlights from a 30 minute long online Live Chat between O2 and my sister (whose new phone doesn’t work and who would rather have called them but gave up after 2 ½ hrs on hold...) … Continue reading have O2 made a call that rubbish customer service pays?