Category Archives: clients

creative marketing communications is not a commodity to be project managed

In the age of Prince2, Basecamp, Slack, Trello and so on, the client facing role in agencies is increasingly merging with that of Project Manager. Clients are emailed, not called. Work is briefed, reviewed and presented back with minimal (actual) face time. Now this might be very handy if you’re in Leeds and your biggest […]
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how creative should propositions be?

I had an interesting discussion with a senior Creative about propositions the other day, re how ‘creative’ they should be. Since many clients prefer to sign off on a proposition before any creative work begins they have to be well written enough to engage and excite the client – but without going as far as […]
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15 years a Planner

I’ll have been an Account Planner for 15 years this Summer. Although it’s not up there with the longevity of some planners in London and perhaps Manchester, certainly in my neck of the woods I think I’m now scarily one of the most experienced (at least in years) Planners on the circuit. So much has […]
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why being nice matters

When I went freelance nearly four years ago I promised myself that from then on I’d try to only work with nice people. Life is just too short to be bullied, harassed or otherwise made to feel rubbish by people you work with. I’m not saying that my previous life as an agency staffer was […]
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a view on UKIP’s posters

There’s been a bit of a hoo-ha in the press today about UKIP’s new outdoor campaign, some executions of which, it’s been suggested, could be interpreted as racist. Rather than paid for by UKIP itself, the media and creative has been funded by Yorkshire entrepreneur and long-term Euro-sceptic Paul Sykes. But is the campaign racist? […]
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documentaries – is all publicity really good publicity?

I’ve always struggled to understand why business owners feel that their reputation will be somehow enhanced by becoming the focus of a fly-on-the-wall documentary. BBC2’s Life in the Freezer Cabinet did nothing for Iceland’s positioning and made CEO Malcolm Walker look like an idiot.  Which according to a mutual friend is a misrepresentation. the Chief […]
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do you really need to research this?

There’s been the odd occasion over the last few years when I’ve felt like I’ve been researching something in order to get that box ticked on the client’s project plan, rather than to use fresh insight to move things forward. There’s simply no point in spending money on research if the answer is staring you […]
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what I’ve learnt from being the client for once

We’ve been doing a mini-refurb at home so for the last 8 weeks we’ve had a house full of tradesmen – plumbers, electricians, joiners and so on.  Which it turns out isn’t terribly conducive to working half the week from home. But aside from that it’s been a real eye-opener in terms of client expectations […]
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unreasonable clients? – well, they *are* the customer

I came across this post from agency Sell!Sell! today, which basically says that agencies create unreasonable clients by consistently capitulating to unreasonable client demands. Which is all very well, but as an agency you have to be in a pretty strong position to consistently say No to clients – you need a cash flow that […]
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do clients get the creative they deserve?

I worked on a pitch last Spring that I was really pleased with.  I like pitching, it’s like Old School Planning but with the whole process set to fast-forward and this particular pitch prep went pretty much swimmingly with a talented team producing IMHO what was a very strong pitch. The research was robust, the […]
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