Creating Passionate Users

I’ve only recently discovered Kathy Sierra’s Creating Passionate Users.  Kathy works out of a vintage 1966 23-foot Silver Streak trailer.  Certainly a Creative Space and what she referes to as a playful work environment. 

Kathy’s blog has quickly become a must-read for me and today’s post on managing expectations – don’t make the demo look done is fascinating.  Her bottom line is that how ‘done’ something looks should match how ‘done’ something is.  Common sense?  You’d be surprised…

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